|
Answers
General
I want
my own website but where do I start? I am totally
clueless!
The first step is to order a
hosting plan. Immediately after your account is setup
(that will be done within 24 hours) you will be sent an
account information email which contains detailed
instructions regarding the management of your hosting
account. The first step that you need to take to make
your website visible online is to gain FTP access to
your site, and upload the initial file to the proper (yourdomainname.com)
directory.
This initial file is generally named
index.html, and it is the web page that will load when
you access www.yourdomain.com
If you need furhter
instructions on how to upload your files via FTP, please
consult the section about FTP in our FAQ's.
I
live in Brazil, can I still host my website with you?
Definitely!
We host web sites
from all over the world. Your online website need not be
limited to one area of the world because of YOUR
geographical location...
If you have a domain
name like www.yourdomain.com or www.yourdomain.cc or even
www.yourdomain.uk.com - no problem - we can host any
kind of domain for you and it will be accessible around
the world.
WE CAN STILL HOST YOU!
We support
OVER 100 possible and available TLD's So your not
limited to just .com .net or .org. Any kind of domains
can be hosted by us, regardless of what the TLD is.
I
have two domain names, can I host them within one plan?
Yes, you can host up to 12 domains
with our Premium Package. These additional domains can
be point to your main domain or any other domain or they
can be setup as completely independent websites, with
their own content and email addresses!
You can
request additional domains HERE. Please do not forget to
include the main domain of your account.
Can I have sub domains of my domain, something
that looks like this: name.yourdomain.com?
Yes you can host up to 200
subdomains with with our Premium Package..The best part
is that we will register them for you at no additional
cost. Such subdomains can be forwarded to your main
domain name or any other domain name or they can be
setup to act like totally seperate websites.
What
is the difference between a Sub domain and a Domain
Name?
The difference between a subdomain
and a domain name can be explained easily.
While a
domain name is a full website address, totally
independent of other domain names, a subdomain depends
on a domain name.
If for example "yourdomain.com"
is your domain name, then
http://yourdomain.com
and
http://www.yourdomain.com
would be your
domain name's address.
A subdomain name would be
a name *under* your domain name, something like "subdomain.yourdomain.com".
It's address would then be:
http://subdomain.yourdomain.com
and
http://www.subdomain.yourdomain.com
It can
say anything you want instead of "subdomain" and the
nice thing is that unlike a full domain name a subdomain
does not need to be registered - we will register it for
you.
Can
you REGISTER or help me TRANSFER my domain?
Yes, of course! We can register any
available .com, .org or .net domain name.
You can
check the availibility of domains here:
http://www.checkdomain.com
If you have an existing domain name you wish to move it
to our service you will need to point it to the
following
Primary Nameserver(DNS):
ns1.resourcesofnet.net
69.50.192.18
Secondary Nameserver(DNS):
ns2.resourcesofnet.net
69.50.192.215
If you face any problems
during this process, please feel free to contact us and
we will be glad to assist you and transfer your domain
name for you (if technically possible).
How
do I transfer my domain name to your service?
Once you submit your order we will
get back to you with a detailed account information
email that contains instructions about how to transfer
your domain name. If you have any doubts, you can
contact us anytime and we will make the necessary
changes (if technically possible) for you.
What
are the Gulf Nets Name Servers I should transfer my
domain name to?
When changing nameservers of your
domain name please use the following information:
Primary Nameserver(DNS):
ns2.resourcesofnet.net
69.50.192.18
Secondary Nameserver(DNS):
ns2.resourcesofnet.net
69.50.192.215
How can
I view my homepage, where do I put my index.html file?
Once you have connected via FTP
(see FTP section), you will need to upload your files to
your domain folder: .
Upload your index.html file to
this directory
You must delete the original
index.html file before your own index.html (main page of
your website) can be viewed online.
Please
ensure to upload files in 'PUBLIC_HTML' directory.
You
can also use the File Manager in Cpanel to upload your
files.
I
don't know what HTML is, do I need that?
HTML stands for Hyper Text Markup
Language.
Basically it is a kind of typesetting
language that is used to create web pages on the
internet.
Can
you give me some tips how to promote my website?
YES we can. After making sure that
your pages are optimized with proper keywords and meta
tags then you are ready to submit your website to the
top search engines. You can submit your website all the
major search engines via your control panel that you
will have access to once you sign up with us. Your
website will start appearing on the search engines
between 24 hours to 3 days from the day you submitted
your website to the search engine.
Do
you have a Money back Guarantee?
We're so confident you'll like our
web hosting service that we promise the following: Use
it for 30 days! Then, if you wish to cancel your account
because of a techinical reason or feature that is
mentioned on our website and we fail to provide, we will
refund your payment (except extra fees and conditions
where applicable, please refer to our terms). Because of
our Guarantee, you can feel comfortable trying us out as
there is literally zero risk in not getting what is
listed on our website.
How
much bandwidth can I use with the various plans?
You will be allowed to use between
50 to 250 GB of bandwidth with all our major plans.
Where
are you located?
Our offical
Kuwait - Pakistan
Our Data Center
Location
USA
E-Mail
What is
a POP3 account?
A POP3 account is basically a
"mailbox" that holds emails that are being sent to you
until you view them (download them) with an email
program. An email program is software that runs on your
computer, such as "Outlook Express" or "Eudora" or
"Pegasus Mail". There are literally thousands of other
email programs available, we recommend that you use
"Outlook Express".
SMTP: mail.yourdomainame
POP3:
mail. yourdomainame
How do I
setup a new POP3 email account in my control panel?
You need to refer our online
Documentation at the following link to know how to add
email accounts in your control panel.
How do I
check my email using an email program such as Outlook
Express?
Due to the popularity of Outlook
Express, we will use this program to demonstrate how to
retrieve and send emails with your mailserver. The same
settings are applicable to any other POP3 and SMTP
compatible email program, such as Eudora, Pegasus Mail
or Netscape.
Now please click on "Tools" and then
on "Accounts…". A new window will appear that says
"Internet Accounts". There you click on "Add" and then
on "Mail…". In the "Display name" field, please type in
your full name and click the "Next" button. Now please
select "I already have an email address that I'd like to
use". In the "E-mail address" field, type in the email
address that you just created - in our example, that
would be admin@yourdomain.com for your website, please
don't forget to replace "admin" with the mailbox name
you created, and "yourdomain.com" with your own domain
name.
Now, please click on "Next". On this page
where it asks for "My incoming mail server is a" -
please select "POP3". In the "Incoming mail (POP3, IMAP,
or HTTP)" field please type in "mail.yourdomain.com". In
the "Outgoing mail (SMTP) server" field, please also
type in "mail.yourdomain.com" - in both cases, of course
you replace "yourdomain.com" with your own domain name.
Here, you type in your "Account Name" and "Password".
Please note that your account name consists of the
mailbox name that you created before - for instance,
"admin". The password would be whatever you have typed
in before as password. Please also check the "remember
password" option and do NOT select the "Login using
Secure Password Authentication (SPA)". Now, please click
the "Next" and then the "Finish" and "Close" buttons.
You have now successfully configured Outlook Express for
retrieving your emails. You can now retrieve and send
emails by simply clicking on "New Mail" for composing a
message, and "Send / Receive" for receiving and sending
messages.
What is
an email redirect?
What is an email redirect? It is
more or less an email address that - contrary to the POP
account that we have described above - does not have a
mailbox, but rather forwards emails to another email
address.
Email redirects can also be used to
generate alias names for your POP3 account, for
instance, let's say you have created a POP3 user like in
our example above, you created the user "admin" with an
email address of "admin@yourdomain.com" (please don't
forget that in this manual, we always use "yourdomain.com"
as a placeholder for your real domain name). For this
email address, you could add an email redirect name of "myname@yourdomain.com"
that forwards email to your POP3 mailbox "admin@yourdomain.com"
How do I
setup an email redirect in my control panel?
You need to refer our online
Documentation at the following link to know how to add
email accounts in your control panel.
What
is a mailing list or group?
A Mailing Group is basically an
email address that distributes emails to all email
addresses attached to this mailing group. It is a
subscription based email distrubution service, so to
say. Why subscription based? Well, everyone who wishes
to receive emails addressed to the mailing group must be
subscribed to the group, otherwise he / she will simply
not receive the emails. You can manually add subscribers
and remove them from your mailing group with this
control panel.
What is the practical use of a
mailing group? It can be used as a discussion forum
where all subscribers can discuss certain topics - in
this case, every subscriber would receive every email
that a subscriber sends to the list, and then another
subscriber would receive the response sent to the list,
and so forth. That way, a discussion can take place.
Another use of a mailing group would be to use it as an
announcement list. If you have a few dozen or hundred
customers that you would like to inform about news
concerning your website or new product offerings, you
would simply send an email to the mailing group and all
subscribers - provided they are part of your mailing
group - would receive this announcement! That's a great
time-saver, imagine you'd have to send this email
manually to all of your customers!
What
is an autoresponder?
An Auto Responder is an email
address that sends an automated response back to every
email address it received a message from.
Auto
responders are an extremely important tool in order to
increase customer satisfaction. If you have a corporate
website and run an online support center or complaint
departement, an auto responder is a MUST and an
invaluable utility
What
is the server path to sendmail on your servers?
Path to sendmail is located here:
/usr/bin/sendmail
Do
you support Everyone.net or Bigmailbox.com?
We do not support Everyone.net or
Bigmailbox at the present time.
What is
Gulf Nets policy on "SPAM" and "unsolicited emails"?
We do not tolerate the sending of
unsolicited commercial email or "spam" at all. We
reserve the right to immediately terminate any domain
without warning, without refund, that sends out
unsolicited commercial email. NOW... if you wish to send
email to people in OPT-IN lists, this is allowed being
that those individuals "ASK" to receive advertisements
or newsletters or posts to services like Free For All
Pages.
Front Page & FTP
Can I
upload my files to your servers using FRONTPAGE 2000 and
2002?
Yes we fully support FRONTPAGE 2000
and 2002 and you can publish your web pages or your
website using any of the mentioned Front Page softwares.
Ws_Ftp
How do I
publish my files using FrontPage?
(1) On the menu bar, select File
and then Publish Web.
(2) Click Options to expand the
list of options.
(3) Select whether you want to
publish only pages that have changed, or all pages.
(4) In the "Specify the location to publish your web to"
box, type in http://www.yourdomain.com as the location.
Make sure to replace " www.yourdomain.com " with your
own domain name.
Please note that you can only
publish your website in that way when the nameservers of
your doman name have already been changed to ours. If
not, please request it at
Admin@Gulf
Nets.net.
Click Publish and wait. That's it.
What is
FTP?
FTP means File Transfer Protocol
and is an internet protocol with which you can transfer
files over the Internet. Basically it is very fast and
reliable.
What
does unlimited FTP accounts mean?
You can create unlimited FTP user
accounts in your control panel. This webuser will get
his very own access information and his webaddress will
look like this: http://www.yourname.com. Because of this
great feature you could offer small hosting services to
mini websites that do not need their own domain name.
Once you order a hosting account at Gulf Nets, simply
login to your control panel and start creating FTP users.
How can
I upload my website via FTP?
The hostname (also called
destination address / target address / ftp address,
etc.) for your account is always ftp.yourdomain.com or
the IP address (looks like this: "100.200.150.250")
Please note that ftp.yourdomain.com will not work before
you have changed the nameservers of your domain name to
ours. To connect please use username and password you
received in your account information email.
The
directory that you should upload your HTML files (the
web pages) to is /yourdomainname.com
The directory
that you should upload your cgi-scripts to is /cgi-bin
Which
FTP programs do you recommend?
We recommend to use cuteFTP or
ws_ftp when uploading your files.
You can download a
free demo of cuteFTP here:
www.cuteftp.com
Useful Paths
What is
the path to Perl?
Perl 5 is located at #!/usr/bin/perl.
Please note that some scripts may use
/usr/bin/perl
What
version of Perl do you support?
We support Perl version 5.005 and
all previous versions.
What
is the path to my domain name?
The server path to your domain is:
/hsphere/local/home
What is
the path to my cgi-bin?
The Server path to your cgi-bin is:
/yourdomain.com/cgi-bin
Server
Functionality
Which
version of PHP do you support?
We run the latest version of PHP
(version 5) and MySQL database (version 4.1).
What
version of Perl do you support?
Perl 5.005 is available with all
UNIX hosting accounts. You can run your Perl scripts
(also often called CGI-Scripts) via CGI. These are files
that end with .cgi or .pl. We do not only have a naked
Perl installation, we have full server-side support for
over 350 Perl modules, which include DBI::MySQL,
Bundle::LWP, DBD::MySQL (mySQL modules), GD-Library,
Lib-Jpeg6b and many others
Does
Gulf Nets support Microsoft FrontPage editor?
Microsoft FrontPage is, of course,
supported by all our hosting accounts. Our servers carry
the FrontPage Extensions as server-side support. We
support FrontPage extensions, starting at FrontPage 97,
98,2000 and the FrontPage 2002 version.
Do you
support Real Audio/Video?
All the UNIX hosting account come
with full support for streaming recorded Audio or Video
via HTTP in the Real, Apple Quicktime, Windows Media
Player (ASF) format. You can even stream MP3s! Your
visitors will be able to enjoy your mulitmedia
recordings while they're being downloaded. No more
waiting for files to be completely downloaded before you
can listen to them.
Do
you support Macromedia Flash and Macromedia shockwake?
MacroMedia Flash and MacroMedia
ShockWave multimedia utilities are fully supported by
our servers. You can be sure that all our hosting
accounts support any and all Flash and Shockwave
technology and therefore feel comfortable when you host
Flash and Shockwave movies. Even if the complete
websites are designed in Flash it will run perfectly on
our servers
Do
you support WAP (Wireless Application Protocol)?
You will not only be able to
service HTTP (web content via www.yourdomain.com) and
FTP content via a FTP account under your domain name,
but you can even host web pages that are accessible via
the Wireless Application Protocol. Such web pages can be
read by cell phones. Many popular websites make use of
this option already - and now you can have it with your
own website! Host your own WAP-website under your
regular website for no extra cost.
Can I
access the Raw Log Files?
Do you still want to generate your
own statistics apart from the ones we provide? You wish
to access your log files manually? No problem! We
provide full RAW ACCESS to un-processed logfiles. You
will get full access to the webserver's "access_log" and
"error_log" files.
What if
I design my website using Macromedia Dreamweaver, can I
host it with you?
Design your pages, upload your
files and much more with this tool that is easy to use.
It is fully supported.
Does
Gulf Nets support TCL / TK 8.3.3 programming?
Our servers come with pre-installed
TCL / TK 8.3.3 programming environment. You will be able
to fully utilize all the benefits of this wonderful
programming language
Miscellaneous
I have
adult material on my website, can I host it on your
servers?
We are sorry, but we do not
tolerate any kind of adult material on our servers
Do you
have an "uptime" guarantee?
We guarantee that your hosting
account will be up and running at least 99% of the time
of any 12-month hosting period. If we fail in any given
month, you receive one full free month of hosting
service.
The above will be honored if the
interruption is on our network or servers. There are
many reasons why servers appear to be down at times and
they are possible problems with the ISP (your dialup)
blown routers on a main network responsible for covering
a specific area of the world. One way to determine if it
our network simply do a traceroute using on online
service or software that you may already have.
Do you
offer technical support by telephone?
We offer sales and technical
support via the Telephone (+965-715 00 36), Also if you
have any technical questions you can place a ticket from
your helpdesk account ,contact us via Live Chat or you
can send an email to
Admin@gulfnets.net
If you have any billing questions,
send an email to admin@gulfnets.net
| 
